iN is a national alliance of housing associations working to create good neighbourhoods in cities, towns, and villages across England.

As a Housing Association that is "iN Business for Neighbourhoods", we define our role and measure our success in terms of our ability to create places where people want to live.

We give the following commitments:

Neighbourhoods

• We will put neigbourhoods at the heart of everything we do.
• We will promote neighbourhoods where there is a place for everyone, with positive support for diversity of people and places.
• We will work in partnership with local people, councils, and other agancies, and will champion local needs.
• We will be open and explicit about our role in neighbourhoods where we work and about the time and money we invest  in them.

Customers

• Customers are the driving force behind our business.
• We will listen to them, respond to their views and engage them in our work at all levels.
• We will offer them respect, choice, and support.
• We will do everything we can to prevent neighbourhood problems, and will deal firmly with people who are bad neighbours.

Excellence

• We will pursue excellence and improvement.
• We will make the changes needed, so our organisations can rise to the challenge of being iN.
• We will work with regulators and inspectors to build a culture of challenge and change.
• We aim to be landlords, employers, and partners of choice.

Case Studies